FAQ

Q1:Can I have a sample order for your products?
A: Yes, we welcome sample order to test and check quality.
 
Q2:What about the lead time?
A:Sample needs 5-7 days, mass production time needs 25-30 days for order quantity more than.
 
Q3:Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available, customer pay the freight cost.
 
Q4:How do you ship the goods and how long does it take to arrive?
A: We usually ship by sea transportation. It usually takes 20-40 days to arrive different countries. Airline and express for sample also optional.
 
Q5:How to proceed an order for products?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
 
Q6:Is it OK to print my logo on your product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
 
Q7:Do you offer guarantee for the products?
A: Yes, we offer 1-3 years warranty to our products.
 
Q8:How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.5%.
Secondly, during the guarantee period, we will send new trolleys with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.