Title: Why can’t I get through on the phone? ——Analysis of hot topics and hot content on the entire network in the past 10 days
Recently, "calls not getting through" have become a hot topic on social platforms and news media. Many users have reported that call quality has declined and call failure rates have increased. This article combines the data of the entire network in the past 10 days to analyze the reasons behind this phenomenon and the hot-spot related content, and organizes it into structured data for reference.
1. Hot events and statistics
| date | Related topics | Number of discussions (10,000) | Main platform |
|---|---|---|---|
| 2023-11-05 | "Carrier signal failure" | 12.5 | Weibo, Douyin |
| 2023-11-08 | “Controversy over 5G base station construction” | 8.2 | Zhihu, Bilibili |
| 2023-11-10 | "Scam call interception accidental injury" | 15.7 | WeChat, Toutiao |
2. Analysis of the three main reasons why the phone cannot be connected
1.Technical glitches and base station issues: Users in many places reported that 4G/5G signals were unstable, and some areas were temporarily interrupted due to base station upgrades.
2.Anti-fraud system mistakenly blocked: Recently, operators have strengthened the interception of fraudulent calls, and some normal calls have been misjudged by the system as "high-frequency calls" and restricted.
3.Client device compatibility: After the iOS 17.1 system update, some iPhone users experienced call crashes, and Android models also experienced abnormal SIM card recognition.
3. Distribution of user complaint data
| area | Complaint ratio | major carriers |
|---|---|---|
| Guangdong Province | twenty three% | China Mobile, China Unicom |
| Jiangsu Province | 18% | telecommunications |
| Zhejiang Province | 15% | move |
4. Solutions and Suggestions
1.Operator level: China Mobile has issued an announcement that it will optimize the base station switching logic, and China Telecom reminds users to check the mobile phone whitelist settings.
2.User self-service troubleshooting:
3.Device updates: Apple stated that it will fix the call bug in iOS 17.1.1 and recommends users to upgrade the system in time.
5. Extend hotspot associations
This incident also triggered questions about"Communication Reliability in the Digital Age"Discussions, the following are the related topic popularity:
| Related topics | Peak search volume in a single day |
|---|---|
| WeChat voice replaces traditional calls | 450,000 |
| Popularization of satellite call technology | 320,000 |
As of press time, the three major operators have stated that they will complete the nationwide investigation within 3 working days. It is recommended to continue to pay attention to official channel announcements and passMinistry of Industry and Information Technology Complaint Platform(https://dxss.miit.gov.cn/) Feedback.
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